Door-To-Door Sales

Door-to-door sales are perfectly legal, but it’s important to be aware of your rights. Most notably with door-to-door purchases, you have three business days after the sale to cancel for a full refund if you spent $25 or more.

This rule applies to any sale made in person at your home or workplace, or at a seller’s rented facility, such as a hotel room, convention center, fairground, restaurant, etc. – with limited exceptions.

Door-to-Door Sales Regulations

Door-to-door salespeople are required to:

explain your cancellation rights at the time of sale.
provide you with two copies of a cancellation form (one to submit and one for your records).
give you a copy of the contract or receipt.
refund your money within 10 days after you submit a written notice of cancellation.

The contract or receipt must:

provide the date of the transaction.
include the seller’s name and contact information.
explain your cancellation rights.
be in the same language that’s used in the sales presentation.

Tips for
Door-to-Door Sales

Don’t be fooled by limited-time offers.
- Legitimate offers are always valid beyond the immediate time a salesperson is at your door. Don’t let them pressure you into signing up for a time-sensitive offer.
Be watchful for aggressive tactics.
- It can be easier to say “no” at the doorstep than inside your house. If a salesperson refuses to leave or continues pressuring you to make a purchase, call the police.
Shut the door.
- It’s a salesperson’s job to sell you merchandise – whether you need it or not. If you don’t want to buy a product, you don’t have to.

Common products sold door-to-door include home security systems and services like construction contracting and home repair or solicitations for charitable donations.

If you experience a problem you cannot resolve with a company that offered you a free trial, contact us and get a free consultation at +1(212)628-4780 or via email